Frequently asked questions
To help when ordering Mysterious Mail as an unusual gift or a curiosity for your own amusement below is a list of Frequently Asked Questions.
If you can’t find the information you’re after feel free to get in touch.
Last dispatch date to guarantee delivery before Christmas
United Kingdom – 15th of December.
Europe, America and Canada- 7th December
In the Checkout choose a dispatch date close to this. You can also opt for a “Do not open until 25th of December” seal on the back of the first mailing.
Yes. You will be asked to select this when ordering. You can either choose for it to appear in the first or last letter. You must choose one, we do not send any mysteries without the participant finding out who nominated them. If ordering for children it is your responsibility to make sure you have the parent or guardians consent.
You can choose a dispatch date during the checkout. In the Uk, the first mailing will arrive a few days after dispatch.
For international orders, including the USA and Canada, the mailing usually arrives two to three weeks after dispatch.
The mysteries can be completed by one or more people. It is an excellent experience for siblings, working together as a detective team. All documents are addressed with the names of all the detectives who are assigned to the investigation.
Mysterious Mail is a series of posts containing a collection of intriguing documents and artefacts that, when pieced together, reveal a remarkable tale. They are frequently bought as an unusual gift or as a curiosity for one’s own amusement. The recipient can enjoy the mystery mail as a narrative story or use their detective skills to work out the clues and get ahead of the plot before the next instalment arrives through the letterbox.
UK Mailings arrive just over a week apart. International mailings are sent as an all one box, which contains separate mailings inside for each week.
UK – one payment of £4.98, covers all the mystery mails in the experience.
International- £18.50 we place each individual mystery mail into one package. This provides a more reliable delivery and enables them to be distributed to your detective at your own pace.
Please email raven@mysteriousmail.co.uk, if you require delivery in one package.
As the story progresses, the solutions are revealed. The detective can try to get ahead of the plot, solve the clues, or just enjoy the mystery unfold. These are story-driven mysteries. Scrutinizing the evidence will uncover who is doing what, why, where and when. All will be revealed in the end.
Each mystery varies. You may come across puzzles, codes or cyphers. Mostly you will be using deductive reasoning and lateral thinking, and a good hunch can get you a long way.
The children’s mysteries are exciting and written in a non-threatening manner. In the Pharaoh’s Curse, we are dealing with Egyptian history which contains theme’s relating to mummies, ceremonies and the afterlife, all the things kids seem to love. 7 to 12-years-old is recommended.
The adult’s mysteries contains dark content but no offensive language or over gratuitous images. Minimum recommended age is 15+
International orders as sent as an all in one package. Inside are the individual posts.
Children’s Mysteries
The outside of the all-one-box will be addressed to the parent/guardian of the household with Individual posts inside addressed to the children.
We also include a note explaining the order to sneak them into the post.
If you need more info email: raven@mysteriousmail.co.uk
If you purchased tracked postage you will recieve an email with your tracking number and details of the website were you can track your packages progress. If do not know your tracking number then you can email raven@mysteriousmail.co.uk include your order number and shipping address. You can email the same address to find out about any quires you have about any of your orders.
